Contact centers across the country have heard the word efficient time and time again. Whether it's being more efficient with the staff you have in place, using time more efficiently to cut down on AHT and FCR, or being able to tackle fraud with higher efficiency, the word (and its grammatical variations) are in constant focus for contact center teams of all sizes.
But what does it actually mean to be more efficient?
Join us for an upcoming webinar, where our team will be breaking down the what and the why being the need to be more efficient. Led by Tammy Washington and Brianne Gumper, who bring a combined 15 years of experience in their contact centers, we will be discussing:
- The top issues hampering contact centers today and how to address them
- How the use of digital communication channels can alleviate a number of aches and pains
- A live demo on how the use of an integrated conversations platform can truly modernize your contact center
This webinar is designed for member service professionals, contact center managers, business owners, and anyone interested in improving their member service experience.
The webinar duration is 45 minutes, including the Q&A session. By the end of the webinar, you'll have a clear understanding of how a modern digital contact center can revolutionize your member service experience and the best practices for implementing one in your organization.
Don't miss out on this opportunity to transform your member service experience. Register for our webinar today!